Tag Archives: Patient Satisfaction

By Hannah Tatum, Forms Coordinator, Access

In the 21st century, it’s no longer complicated to receive urgent medical care, or at least, in theory: We simply walk into a hospital, are evaluated by a nurse and/or physician, receive diagnosis and then get the treatment we need.

The trouble is, paperwork and the inefficiency it creates often gets in the way. First, the patient waits while a registration clerk pulls individual forms and assembles them into a packet. Maybe then they label them or use an addressograph/stamp plate machine to apply information. Once this staff member hands the patients the forms, some of which may be old versions, the individual fills out redundant information on each one, and then looks for the right place to sign every page.

Once the patient has signed the forms, the clerk now gives them the option of receiving a copy of the consent. If they want this, there’s another wait while the clerk fires up the photocopier. Once the patient gets to a clinical floor, they may have to again hang around, frustrated and possibly in pain, while the nursing team waits for someone from admissions to run copies of the forms up. This isn’t the fault of the staff – with pre-printed paper forms, there’s no other way.

The process isn’t quite so simple, is it? Or, indeed, anything close to quick.

Hospitals have found there’s a better way. With an electronic forms on demand solution, a forms packet is assembled automatically with only current versions of each form. Instead of the patient filling out the same old info on each form, the e-forms system pulls it onto them from the HIS. And when the patient has completed the remaining fields, they simply authorize them with a secure electronic signature via a tablet or LCD pad. The forms can be routed immediately to the clinical floor so the nursing staff is ready once the patient arrives and if the patient wants a copy of their consent, it’s a click away.

The e-forms solution also generates barcoded wristbands that make sure the patient is identified correctly throughout the visit, supporting safe Bedside Medication Verification, specimen collection and other processes.

In addition, the e-forms system reduces work on the back end. Instead of someone in HIM wasting time scanning and manually indexing each form to get them into the enterprise content/document management (ECM/EDM) system, the e-forms solution bypasses these time-consuming and error prone steps and sends completed forms directly into EHRs via ECM/EDM integration.

Faster registration, service and care. More productive staff. Safer and more satisfied patients. It’s that simple.

Want to learn more? Then check out this video on Henry Mayo Newhall Hospital’s experience with Access’s e-forms on demand and electronic patient signature solutions.

If you’d like a personalized demo, contact us today.